This month we’ve got some happy news (another year as an LS Retail Platinum Partner!), two LS Retail promotions, and last but not least, ArcherPoint Retail’s newly redesigned Website.
But first, we were inspired to write about the value of Store Associates according to consumer research; and what you can do about it.
We recently read a report from Tulip Retail that said 83% of consumers believe they’re more knowledgeable than the retail associates in the stores where they shop.
He rushed into the first big box brand store that he saw, expecting to quickly find a replacement card. There were three store associates who were chatting amiably in the checkout area. When Mark asked for the device, two didn’t know what the device was; the third surprised him when he said he was sure they didn’t sell that particular item.
Mark asked the store associate to show him the aisle where the item would be if the store did sell it. The associate showed him where he thought it might be; it wasn’t there. He then took Mark to another aisle, and stood shaking his head while Mark frantically moved product aside to see what lay behind–several replacement cards.
It’s likely he would agree with 90% of the survey respondents that said they also shop at Amazon because really, overall, store associates are not meeting expectations.
What to do, and how:
A mountain of research, as well as common sense, says that it really comes down to meeting customer expectations at each touchpoint in an end-to-end omnichannel retail ecosystem.
LS Retail says, “Platinum Partners must consistently provide excellent service and support, and satisfy demanding criteria in their performance and commitment as LS Retail Partners.” We are pleased to be named as a Platinum Partner for another year!
Pictured here are (from L-R) Thomas Nielsen, Tina Terrezza, and Wm. Matthew “Matt” Street. Learn more about the team here.
Read the LS Retail Platinum Partner Press Release here.
Until June 26, 2017, LS Retail is offering new customers in the U.S. and Canada a promotion in which they can license the NAV Starter Pack (which includes 3 Full Concurrent Client Access Licenses [CALs], two [2] additional Full Concurrent CALs, and the LS Nav Starter Pack, as well as 1 Store Pack unit, which includes 1 Retail Device CAL) at a 25% discount.
Contact ArcherPoint Retail for details and to take advantage of this promotion »
Through June 27, 2017, LS Retail is offering new customers in the U.S. and Canada a promotion in which you can receive a 50% discount off your initial order of LS Staff Management-per-Store modules.
You can get a 30% discount on additional orders placed within the offer period. Terms and conditions apply.
Staff Management Module helps you:
Manage your staff efficiently and decrease your costs. The staff management system helps you plan staff rosters quickly and easily, handle staff hours, and set salary codes. Schedule shifts, estimate costs, and compare the estimate to your budget to make sure your business is always operating in profit.
The system can also calculate staff commissions and has a number of loss prevention modules, warning you in case of suspicious activity at the POS. Check your employees’ sales history and make sure that you always employ the right staff for your business. Find out more!
Contact ArcherPoint Retail for details and to take advantage of this promotion »
