During a very important business trip, right before an event he was to cover, Mark discovered that a special memory card was missing from his camera bag.
He rushed into the first big box brand store that he saw, expecting to quickly find a replacement card. There were three store associates who were chatting amiably in the checkout area. When Mark asked for the device, two didn’t know what the device was; the third surprised him when he said he was sure they didn’t sell that particular item.
Mark asked the store associate to show him the aisle where the item would be if the store did sell it. The associate showed him where he thought it might be; it wasn’t there. He then took Mark to another aisle, and stood shaking his head while Mark frantically moved product aside to see what lay behind–several replacement cards.