Consumers want to shop whenever they wish, regardless of where they are or what time or day it is. An omni-channel strategy used to be a brand differentiator; now it’s standard because your customer expects it. Critical qualities of a customer-centric retailer start with personalized communications and shopping through many channels.
What’s more, many consumers now expect to find a record of their transaction or search history with you wherever they pick up their activity–if they shopped on a desktop at work, they expect to see references to that activity on their phone the next time they look you up.
Whether you are a retailer or restaurant, complete omni-channel integration means your back office financial and inventory information is kept up in real-time with your e-\Commerce site and mobile app to create a consistent customer experience.
LS Omni gives you the technology to create a unified shopping experience. Consumers will enjoy a consistent, personalized experience with your brand at every touch point. LS Omni provides full integration between your online, mobile, and in-store services, giving you the power of real-time insight and an optimized retail operation.
The functionality of LS Omni includes:
- Loyalty App
- eCommerce Integration
- Mobile POS
- Mobile Inventory Management
- Click and Collect
This mobile solution allows customers to browse, create shopping lists, view product information, see what’s in inventory and where, and collect reward points. Customers will enjoy the benefits whether online or in-store. It will even help them find your store! Plus, you can send personalized communication straight to your customers’ through their phones so that they never miss a sale, and you never miss an opportunity to connect.
Create a platform that connects your ERP with your eCommerce site, providing up to date information in a responsive design for a superior shopping experience. The responsive platform continues to make sure that your business is truly omni-channel no matter where your customers choose to experience your eCommerce store.
Mobilize your workforce to provide better customer service and faster checkouts on the floor. Process secure payments on the spot and send receipts via email, enhancing the overall customer experience. Runs on tablets and smartphones.
Mobile Inventory Management
Whether they’re on the store floor, in your office, or on the go associates can look up vendors or items, check inventory, and manage stock deliveries. You can also perform inventory counts, purchasing, stock transfers, adjustments, look up vendors and more, all from a tablet or smartphone.
Click and Collect
Allows customers to order online via your eCommerce site or mobile application and pick up at your store.
ArcherPoint’s retail team and LS Omni can help you create a true omni-channel experience for your brand. Together the combined power of Microsoft Dynamics NAV and LS Omni will allow your company to grow and adapt to the ever changing retail landscape quickly. Whether you already have an omni-channel system, or are looking to implement one for the first time, talk to our experts to see how LS Omni compares to competitors and how our team can help your business create the best omni-channel experience.
Learn more about going omni-channel:
ArcherPoint’s tip sheet: 5 Tips to Improve Profitability with Omni-Channel Retail
Infographic: Follow the Path to the Omni-Channel Grail